Technical / Functional Skills

• Basic understanding and/or experience with the administration/operations of Business Intelligence (BI) applications with server-based components, e.g. Power BI Gateway, Tableau, Cognos
• Experience installing and configuring application software on a server
• Experience using monitoring software to identify application performance or other hardware/software related issues
• Experience with management, maintenance and troubleshooting in Windows server environments
• Troubleshooting in a Windows environment
• Basic understanding of Active Directory and Azure Active Directory
• Experience working with users to resolve issues
• Knowledge of trouble-shooting issues with Power BI client tools
• Understanding of basic server specifications and network interactions
• Provided 24X7 on-call support and emergency support and administration for critical applications
• Basic understanding of IT change and incident management
• Willingness to lear