•Four-year college degree in a technology-related discipline
•Minimum of 5 years of technical level 2nd or level 3 tech support role
•Superior customer service skills
•Advanced knowledge, support and troubleshooting of AV, presentation, and teleconferencing equipment
•Strong professional experience in a Windows 7/10 Enterprise environment
•MAC OS experience required
•In-depth knowledge of Android and Apple iOS and mobile device technologies
•Superior analytical and problem solving skills
•Ability to work within a team environment
•Ability to independently plan, organize and prioritize one’s own activities
•Ability to express ideas clearly in both written and oral communications
•Ability to communicate technical information to a non-technical audience in a clear and coherent manner
•Ability to effectively lead technical teams, to bring about technology solutions
•A+ certification preferred
•Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
•Create, maintain & publish support documentation as needed
•Local travel may be required
•Occasional evening and weekend work may be required
•Ability to lift and move desktop and other related hardware