Customer Experience Consultant

  • Salary

    $100,000 - $120,000 Per Year

Experience

5 to 15 Years

Posted On

Jul 06, 2023

Company

Techvilla Solutions

Travel Requirements

0%

Job Overview

Required Skills

  • Automotive / Industrial / Manufacturing
  • Digital Marketing / Commerce / CRM
  • Adobe / Sitecore / Salesforce / SAP / Pega / Oracle / MS Dynamics 365
  • Web Content Management
  • Service initiatives

Job Type

Full-time

Work Authorization

N/A

Location

Detroit, MI/ Minneapolis, MN

Job Description

Technical / Functional Skills

  • Automotive / Industrial / Manufacturing  industry in customer experience strategy consulting and transformation. 
  • Should have worked on or been a part of large business transformation initiatives with respect to web content, portals, digital marketing, commerce, CRM and service. 
  • Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and industrial equipment companies.
  • Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etc
  • Articulate and architect industry specific business solutions
  • Lead engagement for business blue printing
  • Guide technical teams in solution design and implementation
  • Lead Solution stream as part of advisory assignments / projects for leading manufacturing clients (industrial, auto, process or aero manufacturing clients) 
  • Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers
  • Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent client
  • Experience in working with key technologies ( Adobe, Sitecore, Salesforce, SAP, Pega, Oracle, MS Dynamics 365) in sales, CRM, marketing and service areas

 

Responsibilities:

  • Define customer experience roadmap and strategy, product evaluation and solution design for manufacturing clients
  • Lead consulting and implementation projects
  • Identify opportunities through business connects with clients and relationships in client ecosystem
  • Lead RFP responses and contribute
  • Good / Excellent communication skills, analytical ability, initiative taking and innovative. 
  • Track emerging business models and trends for its applicability in manufacturing. 
  • Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

 

Qualifications:  

  • Experience in web content management, commerce, CRM, Marketing and Service initiatives
  • Experience in consulting and transformation engagements
  • Knowledge of various content management, Marketing and CRM technologies 

Job ID: TS230139

  • Posted By

    James William

Designation

Sr. HR

Company

Techvilla Solutions

Last Login

Feb 27, 2024

Posted On

Jul 06, 2023


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  • JobType
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Posted On: Jul 25, 2023 09:07 AM


  • Company
  • COMPANY

    Techvilla Solutions

  • Company
  • experience

    7 to 15 Years

  • Loction
  • work authorization

    N/A

  • Wallet
  • SALARY

    $140,000 - $150,000 Per Year

  • Travel Requirements
  • Travel Requirements

    0%

  • Skills
  • SKILLS

    • Customer Experience Consultant
    • CRM
    • Marketing
    • Content Management