Application Monitoring System Admin

  • Boston, MA

  • Post Date: Feb 25, 2020

  • Salary: $54 - 65 (Per Hour)

  • Experience: 5 + Yrs
  • Domain: Information And Communication Technology
  • Work Authorization: US citizen
  • Job Type: Contract - Corp-to-Corp

Job Description

This position is for an Application Monitoring System Administrator. The role is responsible for
supporting the Application Operations team with effective monitoring and event management solutions.
The system administrator will be part of the Application Operations team charged with implementing
infrastructure and application layer monitoring within MassDOT.
This role will be a key member of IT application monitoring project. The purpose of this project is to
analyze and understand DOT-IT’s existing monitoring tools with the intent to implement basic application
monitoring and propose recommendations to address gaps in existing tools.

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The main responsibilities and duties of the monitoring system administrator are to:
? Implement efficient event management processes and automation;
? Configure and administrate monitoring platforms including: SCOM, Redgate and Solarwinds;
? Perform daily health checks and break/fix support on monitoring platforms;
? Manage new technology integrations into monitoring systems;
? Participate in the governance of application and infrastructure monitoring design, implementation,
customization and support;
? Implement dashboard/console solutions to consolidate views of service events for support staff;
? Review event logging and historical repositories to aid in the investigation and prevention of
incidents, problems and service quality issues;
? Provide filtering and event correlation mechanisms to reduce event noise;
? Grow the technical skillset of everyone, including his/her peers though peer mentoring, coaching,
training, etc.
? Recommend the establishment or modification of current policies and standards where applicable;
? Improve continuous integration and delivery systems;
? Act as a subject matter expert for all things related to proactive application monitoring Application
Operations team;
? Provide production support to monitoring platforms as needed;
? Keep up to date with new IT Operations trends and technologies;
? Carry out all other related tasks.
Bachelor’s degree or equivalent experience in Computer Information Systems, Computer Science,
Mathematics or a related field.
Relevant experience:
? 5+ years of experience in IT with at least 3 years in a large scale enterprise environment
? 3+ years of experience managing monitoring solutions, NOC experience a plus
? 1+ years of experience administrating DevOps system
? Application and end-user experience monitoring preferred
? Expert knowledge interfacing with the infrastructure applications support teams for application profiling
and underlying architecture (technology stack, workflow, etc.).
? Ability to interface with the application owners via user center design principles for obtaining key
transactions to monitor
? Ability to conceptually grasp an application’s process flow and architecture without direct access to source
? Oral and written comprehension of English
? “Can-do” attitude and a high degree of motivation
? Ability to quickly understand new tools
? Ability to make complex information accessible
? Ability to influence others in a matrixed environment
? Ability to drive timely completion of tasks
? Easily adaptable to changes in a fast-paced environment
? Must be a self-starter that requires only limited supervision/guidance
? Be a team player
? Good interpersonal communication skills
? Comfortable with scripting or programming languages

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? Good knowledge on infrastructure protocols to gather element-level event data
? Good knowledge of open source monitoring technologies like time-series DBs, metrics dashboards, real-
time graphing, graph editors, ELK stack and Vector framework
? Proficient with data lifecycles and aggregation, reporting and web dashboards
? Good understanding of network performance monitoring, application performance management, high-
resolution systems monitoring and IT operations analytics
? Proficient in ITIL event management and good basis in ITIL foundational concepts
? Good understanding of event correlation and analysis techniques and solutions
? Exposure to several of the following products: Redgate, Solarwinds, SCOM, Sumo Logic, Splunk,
AppDynamics, New Relic, DataDog, Sensu, and Dynatrace.
? Broad understanding of cloud environments, distributed application architectures, and web-scale
? Hands-on experience with Continuous Integration tools
? Proficient in scripting languages such as Go/Python/ etc.

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