Salesforce UX Design Architect
Post Date: Jun 19, 2020
Post Date: Jun 19, 2020
Key Skills: Adobe CS, Architecture, Art, Business Requirements, Business-to-business, CRM, Cloud, Collaboration, Commerce, Communication Skills, Customer Facing, Customer Satisfaction, Design Analysis, Design Thinking, Enterprise Software, Experience Design, FOCUS, Graphics Design, IO, IT, Information Architecture, Interaction Design, Interactive Design, Leadership, Marketing, Mentorship, Microsoft Dynamics, Mobile Applications, Salesforce.com, Sketch, Software Development, Software Packaging, UX, UI, SAP
The focus of the role is interactive—web and mobile applications, interactive design, and user experience. The Salesforce UX Design Architect serves as the project leader and main point person for Experience Design engagements. The successful candidate will be responsible for leading the experience strategy and establishing and maintaining the highest quality of execution across all work. This resource will be responsible for the vision for an engagement as well as being able to lead multi-disciplinary project teams. The Salesforce UX Design Architect must always provide team leadership, build strong partnerships and foster collaboration with the customer. Our work client’s work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity.
The ideal candidate for this role will have a history of success using design principles and UI/UX skills to deliver professional technology products and solutions. Significant experience with Salesforce products (Sales Cloud, Marketing Cloud, Service Cloud, and Commerce Cloud) is required. Previous experience leading, advising and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction is also required.
•Leverage Design-Thinking methods and participate and contribute to new methods and offerings
•Assist with digital strategies and visions and ensure these are communicated effectively
•Understand and guide research, interaction, and visual design across the Salesforce platform, driving towards the highest level of quality and execution
•Present concepts clearly and justify design decisions
•Provide mentorship and guidance to other designers within the Experience Design group
•Manage changes in project scope, identify potential issues, and pivot when necessary
•Collaborate with internal team members to structure project work, plan, and execute client proposals
•Identify new business opportunities and be able to connect appropriate people to support
•Lead and drive key experience design activities throughout a project’s lifecycle including research, workshops, and conducting interviews, and synthesizing.
•Multi-task and perform well under pressure in a constantly changing environment with key stakeholders and teams
•Build close relationships with customers and key stakeholders and ensure project teams and client understand roles, responsibilities, and vision of project
•Lead, coordinate, and manage the work of a project team either independently or in conjunction with key project team members
•Manage and maintain team motivation and morale
•Identify and resolve or escalate issues and conflicts within the project team
•Engage and partner with external clients and other partners when required
•Support recruitment efforts for teams within the studio across different geographies
•Collaborate and manage effectively with remote team members
•Manage a project team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, information architecture, etc.
Preferred Qualifications & Skills
•At least 8-10 years relevant industry experience
•Significant knowledge and experience using Salesforce products – Sales Cloud, Service Cloud, Marketing Cloud and/or Commerce Cloud
•Proficient in relevant software packages (Adobe Creative Suite, Sketch, UX-related, Prototyping (In Vision, Flinto, Marvel, Proto.io, etc.)
•Proven ability to lead multidisciplinary teams to create impactful customer solutions.
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