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Technical Service Specialist - Field Service

2T Consulting
  • New York, NY

  • Post Date: May 22, 2020


Key Skills: Technical Service Specialist, Field Service, Technical, Technical Support, Installation, Medical Equipment, Customer Satisfaction, Electronics, Biomedical Engineering, Computer Networking, Medical Devices, Schematics, PC Applications, MS Office

  • Experience: 2 + Yrs
  • Domain: Information And Communication Technology
  • Job Type: Contract - Corp-to-Corp, Contract - Independent, Contract - W2

Job Description

• Provides direct technical field service support for medical equipment at the customer site including installation, maintenance, repair and technical support.
• Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards.
• Evaluate, diagnose and repair malfunctioning equipment in response to service calls.
• Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication.
• Install new equipment.
• Provide technical support for upgrades and other special service programs to support field service activities.
• Promote customer satisfaction through proactive, professional communication with the Customer.
• Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
• Manage dispatches and time effectively and efficiently to drive high impact services to customers.
• Support service sales function as needed; i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc.
• Provide information and feedback to Technical Support and Factory for problem identification and resolution.
• Performs other duties as needed and assigned.
Required Skills:
• Associates Degree in Electronics, Biomedical Engineering or related discipline or equivalent combination of education & experience.
• Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training.
• Minimum of 1 year of customer or field service experience required.
• Strong customer communication skills are necessary for daily customer interaction.
• Previous field service experience preferred
• Previous computer networking experience preferred
• A newly hired individual may be classified as a Technical Service Specialist provided that they have a minimum of four years biomedical or field service experience with medical devices and meet the “Special Training or Competence” criteria below.
• Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining equipment and comprehend technical problems presented and render an effective solution.
• Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates.
• Must be customer focused.
• Must have proven track record of ability to work independently.
• Demonstrates aptitude for learning new technologies.
• Must have a valid drivers’ license and acceptable driving record.
• Must be able to travel within territory and willing to travel outside of territory when needed.
• Possesses & maintains expert level support for all modalities for which training has been provided.
• Demonstrates initiative and is results oriented.
• Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers.
• Quality focused.
 


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