Junior Network Control/Satellite Specialist

2T Consulting
  • Tempe, AZ

  • Post Date: May 22, 2020

Key Skills: Linux, Networking, Telecommunications

  • Experience: 5 + Yrs
  • Domain: Information And Communication Technology
  • Job Type: Contract - Corp-to-Corp, Contract - Independent, Contract - W2

Job Description

• Monitor and test the Gateway network elements per written operational procedures.
• Perform remote maintenance as necessary or as directed per written operational procedures.
• Accomplish items on SRV PM Checklists per written operational procedures.
• Produce trending and tracking reports per written operational procedures.
• Notify internal and external parties in timely manner when service-impacting issues occur per written operational procedures.
• Basic troubleshooting of customer trouble tickets per written operational procedures.
• Escalate non-standard events to Network Control Specialist Shift Lead or Management.
• Respond to alerts in a timely manner and initiate corrective actions to restore network services.
• Coordinate fault resolution with senior personnel and vendor support items.
• Make recommendations and take actions to prevent/restore network interruption and/or service degradations.
• Provide Tier 1 technical support for customer care and network elements as assigned.
• Utilize Operations reporting systems, processes, and procedures to ensure timely and accurate trouble ticket resolution and activity reports.
• Ensure policies and code of conduct are understood and complied with.
• Perform other duties and responsibilities as may be assigned from time to time by management.
Job Requirements
• Demonstrate Basic Networking and Linux operating skills.
• Demonstrate Basic User level Microsoft Office suite (MS Word, Excel, OneNote, Power Point)
• Demonstrate customer service skills with the ability to handle customer issues with diplomacy, tact, and a concern for the customer needs.
• Ability to work with the cross functional teams to automate reactive procedures where possible, and to promote rapid response to known issues.
• Bachelor s Degree in Computer Science/MIS or Technical education preferred.
• 1 year experience as IT Help Desk Technician or similar role.
• Technical Industry Certification in the following disciplines A+, and Network+, preferred.
• Experience in a telecommunications environment or similar required.

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